Return Policy

General Conditions

We are confident in our products. If you are not satisfied with your product you can return it within 7 days of the date of purchase.

This policy is not applicable to customized eyewear. Custom eyewear is built to individual customer specifications and therefore cannot be returned once purchased.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted including but not limited to: products with obvious signs of use, any item not in its original condition, items that are damaged or missing parts, and any item that is returned more than 7 days after delivery.

Customers will bear their own costs to mail the product back to HILX to process the return.

If there are defects in the materials or workmanship of the product, please see our 2 Year Limited Warranty for more information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hilxeyewear.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hilxeyewear.com and send your item to:

HILX Eyewear. Unit D, 5/F, Hong Kong Spinners Ind. Bldg., Phase 5, 760 Cheung Sha Wan Road, Kowloon, Hong Kong

Please click HERE for more details on our 2 Year Limited Warranty.

Shipping for Product Returns or Exchanges

Please mail your product to:

HILX Eyewear. Unit D, 5/F, Hong Kong Spinners Ind. Bldg., Phase 5, 760 Cheung Sha Wan Road, Kowloon, Hong Kong

You will be responsible for paying for your own shipping costs to returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you may wish to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.