Shipping Policy

After payment is verified, it may take up to 24 to 48 hours to process and ship the order (excluding weekends and holidays). 

Orders will be shipped to the address you provide during the order process. Delivery dates quoted on site are estimates only and your product may take more or less time.

If you refuse to pay duties and/or taxes upon arrival at your destination country, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out. HILX Eyewear is not liable/responsible for your country’s duties and taxes.

Import Duties & Taxes

Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; HILX Eyewear has no control over these charges, nor can HILX Eyewear predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

P.O. Box Address

Our primary courier cannot deliver to P.O. boxes or APO/FPO addresses.