HILX After-Sales Service and Warranty Terms

Our Promise & Warranty

We engineer every frame and lens to be as resilient as you are, combining exceptional optical clarity with radical durability and comfort. Our promise is a pair of eyewear that stands up to your life, day in and day out.

To back up this promise, we offer one of the most comprehensive warranties in the industry, covering both our frames and lenses.

 

LIFETIME Frame Warranty

  • Your HILX frame is guaranteed for life against manufacturing and material defects under normal use.
  • Should such a defect occur, we will repair or replace the frame.

3-Year Lens Warranty

  • Starting from November 20th, 2025, your original HILX lenses are warranted against flaking, delamination, and coating issues for three (3) years from the original purchase date.

 

What is Not Covered

  • Damage resulting from accidents, misuse, abuse, or unauthorized repairs
  • Normal wear and tear, including superficial scratches and cosmetic fading.
  • Products that have been modified or altered without our authorization.
  • Dissatisfaction with product fit or size.

 

Warranty Claim Process

  • To initiate a claim, please contact our Customer Service Team at: info@hilxeyewear.com
  • Provide your proof of purchase and a detailed description of the defect.
  • Our team will then guide you through the subsequent steps.

 

After-Sales Support

For any product inquiries or non-warranty issues, our dedicated support team is available through the following channels:

 

Shipping and Handling

  • Customers are responsible for the cost of shipping products for warranty assessment or repair.
  • For your protection, we recommend using a traceable and insured shipping service.